Privacy Policy

Summary at a Glance

• We collect information you provide (like contact and order details) and automatic data (like device and browsing activity).
• We use data to process orders, provide customer support, personalize your experience, and improve our services.
• We share limited data with trusted partners (e.g., payment processors, shipping carriers, analytics) under contracts.
• You can opt out of marketing emails anytime and control optional cookies and data sharing for advertising.
• We implement security safeguards and retain data only as long as needed for legitimate purposes.

Scope

This policy applies to our website, communications, and related online services. It does not cover third-party websites or services that we do not control. For third-party tools used on our site, please also review their privacy notices.

Information We Collect

Information you provide

• Account and contact data: name, email address, phone number, shipping and billing addresses.
• Order and payment details: items purchased, order history, transaction identifiers. We do not store full payment card numbers; payments are processed by our payment partners.
• Communications: messages to customer support, product reviews, survey responses.
• Preferences: saved sizes, wishlists, marketing preferences.

Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, approximate location (derived from IP), pages viewed, referring/exit pages, timestamps, and clickstream data.
• Cookies and similar technologies: see “Cookies & Similar Technologies” below.

Information from third parties

• Payment and fraud prevention partners (e.g., card networks, PayPal) may provide verification or risk signals.
• Shipping carriers provide delivery statuses and updates.
• Marketing and analytics partners may provide aggregated audience insights and ad performance metrics.

How We Use Your Information

• Provide and improve our services, including order processing, delivery, returns, and customer support.
• Personalize your experience, such as remembering preferences and recommending products.
• Communicate with you about orders, updates, service changes, and marketing (with your consent where required).
• Analytics, site optimization, and research to understand performance and enhance features.
• Security, fraud prevention, and compliance with legal obligations.

Legal bases for processing (EEA/UK)

• Contract: to fulfill purchases and provide requested services.
• Legitimate interests: to secure our services, prevent fraud, and improve user experience (balanced against your rights).
• Consent: for certain marketing and non-essential cookies.
• Legal obligation: record-keeping and compliance duties.

Cookies & Similar Technologies

We use cookies, pixels, and local storage to run our site, measure performance, and deliver relevant content. You can manage preferences below or through your browser settings.

• Essential: required for core functions like checkout and security.
• Performance/Analytics: to measure traffic and improve features.
• Personalization: to remember choices like size and locale.
• Marketing/Advertising: to show offers and measure ad effectiveness.

To change your choices at any time, visit Privacy Controls.

How We Share Information

• Service providers and vendors: payment processing, hosting, analytics, security, email delivery, and customer support.
• Logistics partners: carriers and fulfillment centers to deliver orders and handle returns.
• Advertising and analytics partners: to measure campaign effectiveness and show relevant content (subject to your preferences).
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to this policy.
• Legal and safety: to comply with law, enforce our terms, or protect rights, property, and safety.

We do not sell your personal information for money. In some regions, “sale” or “sharing” can include targeted advertising or certain analytics. You can opt out of such activities in Privacy Controls.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: request a copy of your personal data.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: request deletion of your data, subject to legal exceptions.
• Restriction: ask us to limit processing in certain circumstances.
• Portability: receive data in a portable format where technically feasible.
• Objection: object to processing based on legitimate interests and to direct marketing.
• Withdraw consent: where processing is based on consent.
• Appeal/Complain: lodge a complaint with your supervisory authority.

To exercise your rights, contact us at [email protected]. We may request information to verify your identity.

California Privacy Notice (CPRA)

For California residents, we disclose the following categories of personal information we may collect: identifiers (e.g., name, email, IP), commercial information (e.g., purchases), internet activity (e.g., browsing), geolocation (approximate), inferences, and customer service communications. We use these categories for the purposes described in “How We Use Your Information” and share them with the types of partners listed in “How We Share Information.”

• Right to know, delete, correct, and portability.
• Right to opt out of sale/sharing for cross-context behavioral advertising.
• Right to limit use of sensitive data (we do not use sensitive data for inferring characteristics).
• Non-discrimination for exercising your rights.

Do Not Sell or Share My Personal Information

Authorized agents may submit requests by emailing us with proof of authorization.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including:

• Orders and tax records: generally 7 years or as required by law.
• Customer service communications: up to 3 years after last interaction.
• Marketing preferences and consents: until you withdraw or after a defined inactivity period.
• Analytics data: typically 26 months in aggregated or de-identified form.

We may retain and use information as needed to comply with legal obligations, resolve disputes, and enforce agreements.

International Transfers

We operate in the United States and may transfer personal data to countries that may have different data protection laws. Where required, we implement appropriate safeguards, such as Standard Contractual Clauses, and take steps to protect your information consistent with applicable laws.

Security

We use administrative, technical, and physical safeguards to protect personal information, including encrypted connections (SSL/TLS), restricted access, and vendor security reviews. No method of transmission or storage is completely secure; please use strong, unique passwords and contact us if you suspect unauthorized activity.

Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.

Third-Party Links & Services

Our site may link to third-party websites, plug-ins, or apps. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

Payments

We accept payments via major card networks and PayPal. Payment processing is handled by third-party processors who comply with applicable security standards. We do not store full card numbers on our systems.

How to Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will notify you by posting the updated policy and updating the “Last updated” date. Continued use of the site after changes means you accept the revised policy.